A Balanced Scorecard provides a high-level view of organizational performance at a glance. In PerformancePoint Services, a Balanced Scorecard consists of a dashboard page that contains a scorecard and a corresponding strategy map. The scorecard and the strategy map show performance information for key performance indicators (KPIs) across four main areas or perspectives:
Financial perspective KPIs for productivity, revenue, growth, usage, and overall shareholder value.
Customer perspective KPIs for customer acquisition, customer satisfaction rates, market share, and brand strength.
Internal perspective KPIs for resource usage, inventory turnover rates, order fulfillment, and quality control.
Learning and growth perspective KPIs for employee retention, employee satisfaction, and employee training and development.